1. Introduction

Welcome to BCE Surfacing. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting.

2. About Us

BCE Surfacing is a road surfacing and pothole repair company operating in Glasgow and Ayrshire, Scotland. We provide professional road surfacing, pothole repair, line marking, concrete repairs, and resin bound surfacing services.

3. Use of Website

3.1 Acceptable Use

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

You must not:

Use the website in any way that causes damage or may cause damage to the website or impairment of availability or accessibility
Use the website in any way that is unlawful, illegal, fraudulent, or harmful
Conduct any systematic or automated data collection activities on or in relation to the website
Use the website to copy, store, host, transmit, send, use, publish, or distribute any material that consists of or is linked to any spyware, computer virus, or other malicious computer software

3.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of BCE Surfacing or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

4. Services

4.1 Service Description

We provide road surfacing and related services including but not limited to:

Pothole repair
Road and tarmac surfacing
Line marking
Concrete laying and repairs
Resin bound and block paving

4.2 Quotes and Estimates

All quotes and estimates provided are valid for the period stated or 30 days from the date of issue, whichever is shorter. Quotes are estimates based on the information provided and may be subject to change if site conditions differ from those described.

4.3 Service Delivery

We will use reasonable efforts to complete services within agreed timeframes. However, we are not liable for delays caused by factors beyond our reasonable control, including weather conditions, access issues, or unforeseen site conditions.

5. Pricing and Payment

5.1 Pricing

All prices are quoted in British Pounds (GBP) and are exclusive of VAT unless otherwise stated. Prices may be subject to change without notice until an order is confirmed.

5.2 Payment Terms

Payment terms will be agreed upon before work commences. Typically:

Payment is due within the agreed timeframe after completion of work
We reserve the right to request a deposit for larger projects
Late payment may result in interest charges and suspension of services

5.3 Refunds

Refund policies will be discussed and agreed upon before work commences. Refunds are subject to the specific terms of your service agreement.

6. Warranties and Guarantees

6.1 Workmanship Warranty

We provide a 10-year warranty on workmanship for completed projects, subject to:

Proper use and maintenance of the completed work
No damage caused by third parties or external factors
Compliance with any maintenance recommendations we provide

6.2 Material Warranties

Material warranties are provided by manufacturers and suppliers. We will pass on any applicable manufacturer warranties to you.

6.3 Warranty Claims

To make a warranty claim, you must notify us in writing within a reasonable time of discovering any defect. We will investigate and, if the claim is valid, remedy the defect at no additional cost to you.

7. Limitation of Liability

To the fullest extent permitted by law:

Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service in question
We are not liable for any indirect, consequential, or special damages
We are not liable for damage to property that was not reasonably foreseeable at the time of entering into the contract

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

8. Insurance

We maintain appropriate public liability and employer's liability insurance. Details of our insurance coverage can be provided upon request.

9. Health and Safety

We are committed to maintaining high health and safety standards. We will:

Comply with all applicable health and safety regulations
Take reasonable precautions to ensure the safety of our employees, clients, and the public
Provide appropriate safety signage and barriers where necessary

10. Cancellation and Termination

10.1 Cancellation by You

If you wish to cancel a confirmed booking, please notify us as soon as possible. Cancellation terms will be specified in your service agreement. We may charge a cancellation fee if cancellation occurs after work has commenced or materials have been ordered.

10.2 Cancellation by Us

We reserve the right to cancel or refuse service if:

Site conditions make work unsafe or impractical
You fail to meet payment obligations
You breach these Terms in a material way

11. Complaints

If you have a complaint about our services, please contact us:

Email: info@bcesurfacing.com
Phone (Ayrshire): 01292 73794
Phone (Glasgow): 0141 309 9145

We will investigate your complaint and respond within a reasonable timeframe. We are committed to resolving complaints fairly and promptly.

12. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, government actions, or other force majeure events.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Scotland. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the Scottish courts.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified Terms.

15. Contact Information

If you have any questions about these Terms, please contact us:

BCE Surfacing
Email: info@bcesurfacing.com
Phone (Ayrshire): 01292 73794
Phone (Glasgow): 0141 309 9145

Terms & Conditions