1. Introduction

BCE Surfacing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Request a quote or contact us through our website
Call us on our phone numbers
Email us directly
Use our services

This information may include:

Name
Email address
Phone number
Postal address
Business name (if applicable)
Project details and requirements

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Date and time of access

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To respond to your inquiries, requests, and provide customer support
To process quotes and service requests
To send you information about our services (with your consent)
To comply with legal obligations
To protect our rights and prevent fraud
To analyze website usage and improve user experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with third-party service providers who perform services on our behalf, such as website hosting, analytics, and customer service.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
With Your Consent: We may share your information with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under data protection laws, you have the following rights:

Access: You have the right to request copies of your personal data.
Rectification: You have the right to request correction of inaccurate or incomplete data.
Erasure: You have the right to request deletion of your personal data.
Restriction: You have the right to request restriction of processing of your data.
Data Portability: You have the right to request transfer of your data to another service provider.
Objection: You have the right to object to processing of your personal data.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us analyze website traffic and usage patterns.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

BCE Surfacing
Email: info@bcesurfacing.com
Phone (Ayrshire): 01292 73794
Phone (Glasgow): 0141 309 9145

Privacy Policy